QVC Poland Global Services sp. z o.o.
IT Support Specialist
Kraków
IT
angielski

IT Support Specialist


QVC is so much more than a retailer. It’s a broadcast network. It’s an ecommerce leader. And it’s a great place to work! Come discover why QVC is like no other business in the world. Be part of a team that’s reimagining shopping, entertainment and social as one.


Main tasks:

  • Provides access to systems/applications, working closely with applications development team members and following established procedures, including ensuring compliance with applicable regulations.
  • Acts as first or second point of contact for clients to request assistance. Can resolve all Tier 1 and many Tier 2 problems by applying procedures and their seasoned expertise.
  • Performs a higher level of investigation which may include more time-consuming diagnosis and multiple steps.
  • Resolves work requests that may involve coordination with other functions.  Identifies IT colleagues and/or vendors needed to resolve an issue and ensures effective problem resolution.  
  • Can address complex issues that require specific subject matter expertise (e.g., relating to emerging technologies, mobile devices, etc.) 
  • Provides input to development of process and work improvements. 
  • May manage multiple client services processes during an outage, including coordination with other areas of IT
  • Troubleshooting user problems requiring a working understanding of the end user environment and a good understanding of inter-related technologies.  
  • Provides shadowing and on the job training to more junior Specialist (Associates).

We are looking for candidates who:

  • Are fluent in English
  • Are available to work shifts (24/7)
  • Have at least 1 year of experience in IT Service Desk or Customer Service
  • Have the ability to adapt when, due to business demands, deadlines and priorities change.
  • Have excellent communication and interpersonal skills.
  • Present strong analytical skills and attention to detail.

We offer:

  • Being a part of the international IT team and exposure to our global business and how we work across a variety of markets including, the US, UK, Germany and Italy
  • Open and trusted teamwork in which we value fun along the way. 
  • Casual atmosphere and all of that you will experience in our modern office.
  • Competitive benefits that include among others private medical care, life insurance, multisport.

Please include the following statement in your application:
"I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Personal Data Protection Act as of 29 August 1997, consolidated text: Journal of Laws 2016, item 922 as amended".

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Oferta ważna jeszcze 11 dni (do 2019-06-30)
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QVC, the world’s leading video and e-commerce retailer, 2 years ago has opened its Global Services Center in Krakow. We offer Finance, HR and IT services to our businesses in worldwide. Being a part of Qurate Retail Group, Inc. family we have opportunity to work with exciting global retail brands. QVC offers a variety of career paths in Krakow, whether you are a recent university graduate, completing your studies or planning the next step in your career. Our culture is a culture of empowerment, encouraging all our employees to be leaders of their own careers. It’s a culture that allows employees to work together across continents and learn from the diverse perspectives and expertise of our global network.