QVC Poland Global Services sp. z o.o.
Collection Associate
Kraków
Finanse i Księgowość
angielski

Collection Associate


QVC is so much more than a retailer. It’s a broadcast network. It’s an ecommerce leader. And it’s a great place to work! Come discover why QVC is like no other business in the world. Be part of a team that’s reimagining shopping, entertainment and social as one.


Requirements :

We are looking for candidates who:

  • Are able to fluently communicate in English
  • Have excellent written and spoken communication skills
  • Have ability to navigate quickly and multi task through systems and
  • software
  • Are proficient with Microsoft Excel
  • Have experience in Customer Service
  • Present the ability to make quick decisions using sound judgment with limited supervision

Responsibilities :

The Collection associate will support all customer linked activities:

  • Analyzing customer’s requests on 4 different areas: collection, EasyPay, payments and bankruptcy
  • Reviewing customer behaviors and actions, checking transactions andmaking decision regarding payments (debit/refund) opening or closing accounts.
  • Analyzing bankruptcy files, handling client bankruptcies & sharing information with collection agencies
  • Checking if client accounts / orders are processed correctly (account statuses, shipment tracking, credit cards viability and authorization inquiries )
  • Reviewing follow-up and adaption of past due installment plans
  • Processing of written inquiries from external recovery agencies, including follow-up tasks to clear accounts/transactions and notification of account changes to the agencies
  • Answering incoming customer inquiries in verbal and/or written form
  • Requires confidentiality in dealing with personal information such as credit card numbers.

What we offer :

  • Being a part of the Finance Team and exposure to our global business and how we work across a variety of markets including, the US, UK, Germany, Italy .
  • Open and trusted teamwork in which we value fun along the way.
  • Competitive benefits that include private medical care, life insurance, multisport.
  • Casual atmosphere and all of that you will experience in our modern office.

Please include the following statement in your application:
"I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Personal Data Protection Act as of 29 August 1997, consolidated text: Journal of Laws 2016, item 922 as amended".

Aplikuj teraz
Oferta ważna jeszcze 19 dni (do 2019-06-13)
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QVC, the world’s leading video and e-commerce retailer, 2 years ago has opened its Global Services Center in Krakow. We offer Finance, HR and IT services to our businesses in worldwide. Being a part of Qurate Retail Group, Inc. family we have opportunity to work with exciting global retail brands. QVC offers a variety of career paths in Krakow, whether you are a recent university graduate, completing your studies or planning the next step in your career. Our culture is a culture of empowerment, encouraging all our employees to be leaders of their own careers. It’s a culture that allows employees to work together across continents and learn from the diverse perspectives and expertise of our global network.